Buy with phone: +39 0438 1710029

Customer Service

How To Buy

Buy from AmazingFood.it means you can choose from home safely and quickly from a wide range of selected products.

To make a purchase you can use our online catalog or place an order over the phone by calling us at +3904381710029. You will answer an operator available to satisfy your requests for information on products or methods of purchase.

In the event that preferred to purchase via the Internet, the first thing to do is search through the products that you want to buy, once selected, click on "Add to Cart" button and complete the shopping click on "My Cart" ( the band at the top, right corner of the screen). You will see the list of products you have chosen with their prices and if by mistake you have selected a product that does not want to buy click on the "Remove", otherwise click "Continue". At this point if you are already registered, enter your personal information (some mandatory) needed to process your order is progressing on schedule, the next screen will allow you to choose among the available shipping methods and see the total order, the sum of the products price and shipping cost.

Attention to the next step dedicated to the necessary information for shipping: if the data entered previously are also valid for shipping Simply click on "Continue" if instead you want to change the data, you can add a different shipping address saving in "Contacts" , the next screen will show you the services available and shipping cost. For those wishing to make a gift to a loved one we can attach a custom message to the parcel, once entered, click on "Continue". Select the type of payment you wish to make and continue clicking "Continue". Follow instructions, that is reviewing the data for your purchase, your shipping information and the "Grand Total ". If you believe that you can confirm, click on "Place Order or Pay Now". At this point the order becomes official and will be processed by AmazingFood.it in the shortest possible time.


Shipment and Delivery

We send the order usually the day after purchase if you choose payment method "Credit card or Paypal", the day after receipt of payment if you choose "Bank Transfer". For the delivery of our products you can choose the service you want from those available.

Delivery times depending from the country of delivery, and it can takes from 2 to 4 working days. Our partner for shipment service is DPD Curier.

We pay particular attention to packaging of our specialties. To guarantee the perfect preservation and integrity of perishable products, we use when needed isothermal packaging for food use in polystyrene and dry ice technology "dryice", a gel in an envelope which allows to regulate the internal temperature of the containers to maintain the cold chain . You can also reuse the envelope of gel at home, storing it in the freezer. Proper storage is the first rule for satisfying sensory experience of the product and helps to enhance and typical characteristics of the same.

We offer a food product that is handmade. For this reason, the variability of weight of the products, in particular those in shear, is physiological. On the product page, we highlight the average weight indicative of the pack in stock at time of order. The actual weight of the product that will be sent to depart in the absence or in excess of the weight stated in the information.

WARNING!

The Amazing Food Company  S.R.L is not responsible for damage or tampering of goods delivered by the courier.

We invite you to always accept the parcel from the courier, "SUBJECT TO INSPECTION" especially when there are signs of cracks, barrel and / or tampering: this is crucial in order to open claims against the carrier and obtain compensation for damage by the carrier itself. Otherwise the forwarder does not accept claims of any kind.

We ship perishable food products (eg cheese, cured meats, fish) only on Monday and Tuesday.

We recommend you to report a shipping address from which you can find someone during business hours because the carrier will ask for a signed receipt. You can choose your home address, but also the workplace, a neighbor, friend or relative. It is important that someone is present at the address indicated at the time of delivery, so as to avoid delays in delivery and inventory at the warehouse of the shipper.

During CHECKOUT, for easier delivery, please check that data such as address (complete with house number) and phone numbers are correct.

We also encourage you to communicate more and the mobile telephone number, so we will be able to easily communicate any information about your order or shipping problems.


Payment

CREDIT CARD - We accept most major credit cards, including prepaid and rechargeable. By paying with a credit card you will not be charged any type of supplement. The Amazing Food Company srl reserves the right to call the Customer information such as landline phone number or sending a copy of documents proving the ownership of the paper used. In the absence of the required documentation, The Amazing Food Company srl reserves the right to refuse the order.

BANK TRANSFER - Bank transfer must be made within 3 working days from the order (under penalty of cancellation of the order itself), the causal appearing on the bank transfer must state the number and date order, the name and surname. The bank transfer must be made payable to:

Beneficiary: The Amazing Food Company srl Bank: Banca della Marca San Giacomo di Veglia (TV) SWIFT/BIC: ICRAITRRU40.

PAYPAL - www.paypal.com


Cancellations/Returns

We guarantee that any perishable product you receive from AmazingFood will be of high quality and in top physical condition. We make the same guarantee for non-perishables, without the temperature constraint. If an item(s) that you deem unsatisfactory please send us an email to info@amazingfood.it within 2 days from delivery and we will try to replace it or refund the value of the item.

Shop with confidence at amazingfood.it. Your satisfaction is 100% guaranteed. No hassles, No exceptions.


Privacy Policy

We collect personal information when you register with us at www.amazingfood.it, or when you make a purchase from our website or by phone. The information is used to enable us to process and deliver orders that you may place. By registering your details on our website, you agree to our recording, holding, maintaining and using personal data that you supply.

The information will also enable us to send you details of The Amazing Food Company srl offers that we feel may be of interest to you.

However, we wish to reassure you that we NEVER give, sell, or swap our list of customers, or those who register at www.amazingfood.it, with anyone else, no matter how lovely they are. But, if you wish to have your details removed from our database, please call or email us at info@amazingfood.it, and we shall remove them.

If you have any questions relating to our privacy policy, please email info@amazingfood.it, or call our Customer Support Line.

 

Cookie Law

Here you can find the info related to the cookie law:  https://www.iubenda.com/privacy-policy/649178/cookie-policy



Copyright

All copyright, database rights, trademarks (including The Amazing Food Company srl and www.amazingfood.it) and all other intellectual property rights in the content of this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, are the sole property of The Amazing Food Company srl. Any use (including copying, reproduction, duplication, transmission and display of the content of this website), without the express written permission of The Amazing Food Company srl, for purposes other than the viewing of information or ordering goods, is strictly prohibited.

Permission is granted to copy electronically, and to print in hard copy, portions of this website only for placing an order with The Amazing Food Company srl, or for using this website as a shopping resource.